Frequently Asked Questions

Everything you need to know about shopping at Treehouse Toys.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for apparel and accessories?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your products sustainably made?

At Treehouse Toys, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled materials, and we work exclusively with Fair Trade certified factories.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.